How long does it take to reactivate internet service after payment?

I have made a payment and received an email notification that my service is reactivated but but I still don’t have service? How long does this take? I have also unplugged the modem and replugged it in ?there is no one to call on the weekend or holiday ???

Best Answer

  • StefanM
    StefanM * Code référence/referral code !! 25$ -> ALXMQ * + 1GB/GO (DM me for GB/GO)Posts: 1,447
    Answer ✓

    As already mentioned, please allow for a delay of up to three hours. Should it still doesn't come on again, reach out to support. Also make sure you associate your new payment method with your plan.

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @A.J.


    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

    Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

  • A.J.
    A.J. Posts: 10

    I still have no service. 😿😿

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @A.J.


    Hi,

    as Stefan said, I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • A.J.
    A.J. Posts: 10

    Hi Everyone, I wanted to share this with everyone apparently you have to wait up to 24hours to have your service restored or until they are allowed to look at the problem. I just want to say that I think that this is really bad service i have been a customer for or a year and half and I was going to subscribe to their phone data plan this week but after this I don’t think so. Could you imagine if I’m stranded on the road and can’t call anyone espsecially during a Holiday or weekend??? don’t rely on fizz if you work from home.

This discussion has been closed.