pay-per-use: Fizz still charged my montly plan fee
Hello, I'm with unlimited voice/text plan (Canada coverage and voicemail, no data). This cost me $24.00+tax a month. Now I want to try pay-per-use: so in my account page I added $10 in the Wallet, however I see that Fizz has taken $24 as well, as it used to do. Do I have to explicitly disable this? Thanks.
Answers
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Yes, you will need to go into My Plans, "Manage Plan", and explicitly change your plan removing the options you don''t need/want any more.
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If you need help do not hesitate to reach out to a customer service agent
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method.
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You have to adjust your contract, which comes effective the next time it renews, i.e., next moths. Right now the cheapest plan you can get is $12,- per month which dies not include minutes, texts and data.
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As long as you keep your plan active, yes, you simply go back to plans and change it to the $24 one. You can change your plan each month if you like. As long as you don't use the $10 in your wallet, it will not go anywhere!
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The money won't disappear. It will stay in your wallet for future uses. Should you cancel your service with Fizz, you can contact support and they will refund it.
Yes! However it will always become active only with the next renewal of the plan. :)
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Thank you tor the question, it solves a hiccup before i run into it.
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