Modem still not here
Answers
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Hi,
maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...
Here's how to do it:
To reschedule your technician appointment:
- Log into your account and go to Manage.
- Click on Appointments.
- Here you will be able to see a complete list of all your past and future appointments.
- Scroll to the appointment you wish to modify.
- To reschedule an appointment, click on Reschedule.
- This will open the booking interface. Select a new day and time slot and click Save.
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I cannot see any reschedule option on my appointment tab
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To reschedule on the same day as your appointment, you must do so via a member of the customer service team.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
To contact the customer service, click on this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session.
You also can do it on Facebook: https://facebook.com/fizzca.
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