Modem still not here

Theguy

My appointment was today from 12:00 pm to 5:00 pm but I still haven't received my modem. Does anyone know how much time do they take to deliver ?

Dapfizzer

@Theguy

Hi,

maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...

Here's how to do it:

To reschedule your technician appointment:

1. Log into your account and go to Manage.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.

Theguy

Dapfizzer

Aug 30, 2021

@Theguy

Hi,

maybe the technician was unable to fulfill is engagements due to the previous installation which would have taken longer than expected. Sorry but you'll have to reschedule a new appointment...

Here's how to do it:

To reschedule your technician appointment:

1. Log into your account and go to Manage.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.

I cannot see any reschedule option on my appointment tab

Dapfizzer

@Theguy

To reschedule on the same day as your appointment, you must do so via a member of the customer service team.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

To contact the customer service, click on this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session.

You also can do it on Facebook: https://facebook.com/fizzca.