Sim card not working but stuck in Toronto ....can I forward my calls?

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Fizzqueen
Fizzqueen Posts: 4 ✭✭
in About my account

Hey everyone,

So I'm in Toronto for a couple weeks due to a death in the family and I'm.not sure what happened but my sim card is not working all of a sudden, it's not registering on my phone. I don't think I can get a new sim shipped here because it's not in the immediate service area so I thought maybe I could forward my calls/texts until I get back to Montreal

Is there any way to remote call forward my number?? Or what is my best course of action? Any help would be appreciated 🙏 Thank you.

Best Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
    edited August 2021 Answer ✓
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    How does it display - ‘no service’ ?

    Do you have roaming activated on your phone?

  • Whizz
    Whizz Posts: 19,098 admin
    edited August 2021 Answer ✓
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    Hello Fizzqueen 

    I am sorry for the situation encountered.
    As your plan includes Canada coverage, all you have to do in order to use our services in Toronto is to enable the roaming option on your device and to manually connect the device at the FIZZ EXT network, as the coverage in Toronto is offered via our partners.
    As the other members suggested, please reach us in private in order to help further if the situation still persists, in order to find a solution. You can contact us any time at https://fizz.ca/en/contact-us

    Thank you for your patience, have a great day!
    -Adelina

Answers

  • Fizzqueen
    Fizzqueen Posts: 4 ✭✭
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    Yes I have roaming and it's displaying " no sim detected"

  • Fizzqueen
    Fizzqueen Posts: 4 ✭✭
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    I had the son settings on it before but it was reset and now it's not even picking up the sim card so I can't re-add them.

  • Fizzqueen
    Fizzqueen Posts: 4 ✭✭
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    *apn not son

  • Mataze
    Mataze Posts: 2,070 ✭✭
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    Maybe check with customer service

    There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

     

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

     

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

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