Charged twice for my cell plan? Any help on what i can do?
Answers
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Hi @Peartree
Fizz will be refund, however, you can contact the customer support, they will accelerate the refund for you and for sure they will excuse themself for the mistake
You can chat indirect
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Hi,
for that refund, I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
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Thx alot sir have a good day
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