Double payment for one month
Hey, I have a question regarding payments and can't find the way to contact the support directly.
- Fizz charged me yesterday my monthly payment
- A few hours later I got a message "Your payment failed. update your payment method..."
- My card was Ok, so I just deleted it and added it again
- The next morning I found that Fizz charged me again.
The issue is that in my bank account I see 2 transactions to Fizz. Basically, I paid twice for one month. And the question is how can I resolve this problem with support?
Best Answer
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Hi Dmitry
This is how to contact Fizz customer service to have your refund by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Answers
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J'ai eu le même problème
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@Dmitry Kryukov Fizz had a problem they are working to solved it, probably they already did and also refund it
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J’ai eu le même problème hier et aujourd’hui…tarif facturé 2x…je demande un remboursement
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Same problem here. Changed to a different card, now I have one payment on each.
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J'ai le meme probleme aujourd'hui et je tente de rejoindre Fizz par Facebook fait maintenant 4h que je leur ai poser la question et personne me repond.
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i was charged twice within a week for my phone plan where do i adress this problem
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moi sa as ete tres rapide mais trois jours pour me faire rembourser
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Hello Puffy69,
Following the verifications I see that the refund was made from our side on August 4, you can see the transaction in your Fizz account by going at: My settings -> Transaction history.
As for the bank statement, it usually takes a few working days since this depends only on your bank.
Can you please verify your bank statement at the next few days after August 4? (exclude August 6 and 7 since it was weekend)
In case you have any other questions, you can contact us anytime in private.
I wish you a great evening,
-Georgian0
