Double payment for one month

Dmitry Kryukov

Hey, I have a question regarding payments and can't find the way to contact the support directly.

1. Fizz charged me yesterday my monthly payment
2. A few hours later I got a message "Your payment failed. update your payment method..."
3. My card was Ok, so I just deleted it and added it again
4. The next morning I found that Fizz charged me again.

The issue is that in my bank account I see 2 transactions to Fizz. Basically, I paid twice for one month. And the question is how can I resolve this problem with support?

Fling

Hi Dmitry

This is how to contact Fizz customer service to have your refund by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Pierre Phénix

J'ai eu le même problème

Mike

@Dmitry Kryukov Fizz had a problem they are working to solved it, probably they already did and also refund it

Royly

J’ai eu le même problème hier et aujourd’hui…tarif facturé 2x…je demande un remboursement

Lambs

Same problem here. Changed to a different card, now I have one payment on each.

Hemmana

J'ai le meme probleme aujourd'hui et je tente de rejoindre Fizz par Facebook fait maintenant 4h que je leur ai poser la question et personne me repond.

Puffy69

i was charged twice within a week for my phone plan where do i adress this problem

Puffy69

moi sa as ete tres rapide mais trois jours pour me faire rembourser

Whizz

Hello Puffy69,

Following the verifications I see that the refund was made from our side on  August 4, you can see the transaction in your Fizz account by going at: My settings -> Transaction history.
As for the bank statement, it usually takes a few working days since this depends only on your bank.
Can you please verify your bank statement at the next few days after August 4? (exclude August 6 and 7 since it was weekend)
In case you have any other questions, you can contact us anytime in private.

I wish you a great evening,
-Georgian