I received a SMS "payment failed" n they charge me twice

Ahmad
Ahmad Posts: 5 ✭✭
edited August 2021 in Your Fizz Account

I received A SMS as "your monthly payment failed" n the same time they're charge me twice!! anyone have the fizz support number !?

Best Answer

  • Whizz
    Whizz Posts: 23,465 admin
    Answer ✓

    Hi @Ahmad ,

    Checking on my end, I can see that you were refunded with one of the charges taken 3 days ago in double, 37.32$.

    You will receive the respective sum on your credit card in a few business days.

    You are also able to see this under My plans-> Transaction history from your end:

    https://fizz.ca/en/transaction-history

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei 

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    Hi @Ahmad

    It seems that Fizz had a problem with their system tonight

    You can chat indirect

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Nicolas514
    Nicolas514 Posts: 42 ✭✭

    I have the same problem this morning

  • KLJ
    KLJ Posts: 9 ✭✭

    Many people have been posting about the same issue this morning so it's clearly a problem with their system.

    Expect to get a refund but nonetheless contact customer support asking for a refund just to be safe.

This discussion has been closed.

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