I received a SMS "payment failed" n they charge me twice

Ahmad

I received A SMS as "your monthly payment failed" n the same time they're charge me twice!! anyone have the fizz support number !?

Whizz

Hi @Ahmad ,

Checking on my end, I can see that you were refunded with one of the charges taken 3 days ago in double, 37.32$.

You will receive the respective sum on your credit card in a few business days.

You are also able to see this under My plans-> Transaction history from your end:

https://fizz.ca/en/transaction-history

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei 

Mike

Hi @Ahmad

It seems that Fizz had a problem with their system tonight

You can chat indirect

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Nicolas514

I have the same problem this morning

KLJ

Many people have been posting about the same issue this morning so it's clearly a problem with their system.

Expect to get a refund but nonetheless contact customer support asking for a refund just to be safe.