Received an email + text that my payment failed, but was actually charged twice. Can we resolve this
Received an email and a text stating that my payment failed, to verify my cc info. When I logged in to my account, it was all fine. Checked my bank account and I was actually doubled charged. How can we resolve this situation?
Thanks
Best Answer
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Hi @Vlimar ,
Checking on my end, I can see that you were refunded with one of the charges taken 3 days ago in double, 44.22$.
You will receive the respective sum on your credit card in a few business days.
You are also able to see this under My plans-> Transaction history from your end:
https://fizz.ca/en/transaction-history
Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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I've got the exact same issue when I woke up this morning, an SMS text saying my payment has failed a got billed twice on my CC.. I contacted their support and they opened a ticket for a refund.. Now how long will the refund process will take?!?!
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Hi @Vlimar ,
it seems a common problem
You can chat indirect
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Someone with the same issue created another post.
Apparently, multiple people have been charged twice, so you're not the only one.
I expect Fizz to resolve their issue and refund the affected customers.
Just to be safe, i'd recommend you contact customer support and personally ask for the refund.
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