The modem has only 3 light on. Need help !!!

dorval330
dorval330 Posts: 2 ✭✭
in Internet

As the photo show, 3 lights on (the down arrow light is flashing). Restart some times, the samething.

Very bad as I am working home, really need the internet.

Is there way to fix it other than restart?

20210818_113800-01.jpeg


Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited August 2021 Answer ✓

    was it working previously, or is this a new installation ?

    If it is a new installation, it can take up to 30 minutes or so, before it comes online. Tech sends activation, and then takes a little time to become active, and then I would leave it another 30 minutes, to boot (get blue lights), take firmware updates, reboot, etc...it will cycle 2 or 3 times and get blue lights before it stabilizes.

    If this was working before, other than checking to see if the coax cables is still properly connected, there is not much more you can do, other than contacting customer service.

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