The modem has only 3 light on. Need help !!!

dorval330

As the photo show, 3 lights on (the down arrow light is flashing). Restart some times, the samething.

Very bad as I am working home, really need the internet.

Is there way to fix it other than restart?

Emporium

was it working previously, or is this a new installation ?

If it is a new installation, it can take up to 30 minutes or so, before it comes online. Tech sends activation, and then takes a little time to become active, and then I would leave it another 30 minutes, to boot (get blue lights), take firmware updates, reboot, etc...it will cycle 2 or 3 times and get blue lights before it stabilizes.

If this was working before, other than checking to see if the coax cables is still properly connected, there is not much more you can do, other than contacting customer service.

Dapfizzer

@dorval330

Nop, it's the best way to resolved the issue...😕

And if you want to contact the customer service just click on this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

Dapfizzer

You also can do it on Facebook: https://facebook.com/fizzca.

dorval330

Thanks. It worked before, about one year.

Sent message to support guy at facebook. Waiting for answer...

FizzyBubblech

https://forum.fizz.ca/en/discussion/comment/6583155#Comment_6583155

Have you heard back?