HELP PLEASE- How can I speak to someone? Can't login to my account, no chat bubble.
I recently unsubscribed my internet and returned the modem (successfully), however I need a phone plan and I can no-longer login to my account. Without logging in, I can't get to the chat or contact anyone. Can someone please help me? I need a sim card by Friday.😪
Best Answer
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Hi Laurie I.
Thank you for reaching out to us.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub through Incognito mode, such as this one:https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
About the SIM card, youcan order one via your Fizz account from Overview-> Get started->Mobile-> Order a new SIM card->Select the quantity->+Add another service address->I can't find my address-> Enter the postal code->Click on Find it and then enter all the other details such as the street name, civic number, unit type and its number, asalso shown here:
https://fizz.ca/en/faq/how-do-i-order-sim-card
You also have the option to buy one from Couche-Tard:https://fizz.ca/en/couche-tard-simThank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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Try contacting them on Facebook :
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you can contact fizz on facebook
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hope that helped
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good day!
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Hi Laurie,
The best way i've found to get customer support from Fizz is through their facebook messenger, give it a try.
Good luck!
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