No WiFi connection

ninadaika Posts: 3
edited August 15 in Internet


My WiFi is not working, I can see the WiFi but it says there is no connection. On the modem,everything is fine except for the 5g light that is not lit.

I tried to unplug the modem and also to restart completely, both didn't work.

I checked all the cord, everything seems fine, so I don't know what to do.

Thank you in advance for your help!


  • Zenthar
    Zenthar ⭐ REFERRAL CODE: ► EH1I7 ◄ CODE RÉFÉRENCE ⭐Posts: 450

    Do you have any device you can plug using an Ethernet cable to see if it's only the wifi with problems?

  • ninadaika
    ninadaika Posts: 3


    I don't have an Ethernet cable..

  • if you go into the modem settings, in Wireless, you can turn ON/OFF 2.4GHZ and 5GHZ

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