No internet - followed all reboot steps

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PaulinaRee
PaulinaRee Posts: 2 ✭✭
in Internet

Internet suddenly stopped working today. I rebooted the modem 4x and then reset to factory settings, checked payment status and it was all good. Not sure what else to do?? There is no way to chat with anyone and I've exhausted all options.

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited August 2021 Answer ✓
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    Have you tryed to join them by Facebook:

    https://www.facebook.com/fizzca

  • Mike
    Mike Posts: 20,723 ✭✭
    edited August 2021 Answer ✓
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    Hi @PaulinaRee can you tell us the led status, since it can be a problem in your sector, and if one or both arrow symbol are off this it means that you do not have a signal from the coaxial cable. You can try to check if the coaxial cable is well connected.

    Or you can contact the support to see if there is a problem in your sector, go on a FAQ's page https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, and click on the green bubble in the bottom right corner and select chat

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  • Natbear
    Natbear Posts: 2 ✭✭
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    I also have had no internet since 9:30 am August 4th. Restarted and reset modem multiple times.

  • PaulinaRee
    PaulinaRee Posts: 2 ✭✭
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    I just spoke to the chat on the fizz website and it sounds like my neighborhood is undergoing cable maintenance so there will be intermittent issues all day (i am in cote des neiges, montreal).

  • Natbear
    Natbear Posts: 2 ✭✭
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    i wish they warned us. We work from home and now have lost a day of work.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    Hope for you that the maintenance will soon be done.

    Have a good day Paulina.

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