Cannot apply upgrade bonus on home internet plan

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Jilin Z.
Jilin Z. Posts: 1 ✭✭
in Internet

I just ordered a home internet plan. After the subscription, I tried to apply the upgrade bonus to this home internet plan and kept getting the following error msg:

"Oups! You can't have 2nd home internet plan at the same service address. Please enter a new address"

In fact, this is the only home internet plan we have with Fizz. Any idea?

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  • Mike
    Mike Posts: 20,723 ✭✭
    Answer ✓
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    @Jilin Z. and @Costa you can add bonus only to an activate plan, the internet plan will be active when you will receive the modem.

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  • Costa
    Costa Posts: 6 ✭✭
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    @Jilin Z. I am getting the same error message, but I am assuming it is because the service has not activated yet (it will tomorrow evening). I'll try again after that, and I'm expecting/hoping it will work.

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