I ordered an Iphone 12 about 2 weeks ago and I have no tracking number.

3ambar · July 2021

When will I expect a delivery? I don't know what to do or whom to reach.

Whizz · August 2021

Thank you for reaching out to us.

I can see that a ticket was escalated by a colleague of mine for our technical team to investigate this matter.

Our technical team made the necessary actions and the order has been successfully confirmed. When the shipping company starts the delivery process, the package status will change under My Settings->Order history->See details.

If you need help with anything else, you can always contact us on our live chat so we can assist you in real-time.

All the details can be found in the link here: https://fizz.ca/en/contact-us

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei

Mike · July 2021

HI @3ambar

To see your Order History:

Log into your account and go to My profile.
Click on Order history.
Click on See details of your order.
Click on the shipping number to see on the carrier’s website the details of your delivery

If you do see it contact the support using the chat bubble located in the lower right-hand corner of this FAQ https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered and select chat

KerberosMorphy · July 2021

Have you try to follow theses step to get your tracking number?

When will my Fizz package be delivered?

https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.

KerberosMorphy · July 2021

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reference_JW13S · July 2021

Some customers reported similar issue. There seems to be a backlog of orders... You should chat with customer service if you haven't heard from them and its been a while.