How to know a date when a perk was applied?

Andrej
Andrej Posts: 123 ✭✭
edited July 2021 in Your Fizz Account

Hey I just noticed neither of my invoices include 1$ discount I chose as a perk for my mobile plan. I had already contacted support, no response so far. I don't even remember anymore when I chose it. Any idea? Is there any way to see a date when I chose it and therefore how many invoices were incorrect?

Best Answer

  • Whizz
    Whizz Posts: 23,492 admin
    Answer ✓

    Hello Andrej,

    I am sorry to hear about this situation.
    I can see that you managed to contact our support team and this situation was now fixed.
    Also, a refund was made for the discounts that were not applied.
    Feel free to reach us any time if need assistance. 

    Have a lovely day,
    -Alex

Answers

  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭

    I looked into this as I was confident we had an email (like a plan change notification), but I can't find any in my email history nor Fizz portal notifications.

    Maybe there are no explicit notification sent to users.

    BUT, if it shows in your Fizz page, then the system has a log of it (they would require it for billing and audit purposes).

    Continue with Fizz technical support who should be able to investigate and adjust/correct.

This discussion has been closed.

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