Hi @3ambar ,
Thank you for reaching out to us.
I can see that a ticket was escalated by a colleague of mine for our technical team to investigate this matter.
Our technical team made the necessary actions and the order has been successfully confirmed. When the shipping company starts the delivery process, the package status will change under My Settings->Order history->See details.
If you need help with anything else, you can always contact us on our live chat so we can assist you in real-time.
All the details can be found in the link here: https://fizz.ca/en/contact-us
Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
HI @3ambar
To see your Order History:
If you do see it contact the support using the chat bubble located in the lower right-hand corner of this FAQ https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered and select chat
Have you try to follow theses step to get your tracking number?
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Some customers reported similar issue. There seems to be a backlog of orders... You should chat with customer service if you haven't heard from them and its been a while.
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