internet down at h2t2p7 since noon, can't reach anyone. What's the number for support?
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Best Answer
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Hi @Ying B.
There is no phone support. Only chatting.
To chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
The advantages of Fizz bubble tool are that it is 24/7 realtime with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
ALTERNATIVES
- Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
- Twitter private
- WhatsApp : see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
- iMessage : see "PSA: Easy & Simple Way to Contact Fizz Through iMessage" at https://forum.fizz.ca/en/discussion/2622548/psa-easy-simple-way-to-contact-fizz-through-imessage-comment-contacter-fizz-par-imessage
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Answers
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Chat box is not opening
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you can chat to fizz directly on facebook
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FIZZCA on Facebook
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When the ❔ not visible or does nothing, make sure…
- you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
- you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
- you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
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