internet down at h2t2p7 since noon, can't reach anyone. What's the number for support?

Ying B.

Crappy site seems to make you go in circles. How do you talk to a real person???

Idefizz

Hi @Ying B.

There is no phone support. Only chatting.

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

The advantages of Fizz bubble tool are that it is 24/7 realtime with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

ALTERNATIVES

• Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
• Twitter private
• WhatsApp : see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
• iMessage : see "PSA: Easy & Simple Way to Contact Fizz Through iMessage" at https://forum.fizz.ca/en/discussion/2622548/psa-easy-simple-way-to-contact-fizz-through-imessage-comment-contacter-fizz-par-imessage

Ying B.

Chat box is not opening

gogoer

you can chat to fizz directly on facebook

reference_JW13S

FIZZCA on Facebook

Idefizz

https://forum.fizz.ca/en/discussion/comment/6578627#Comment_6578627

When the ❔ not visible or does nothing, make sure…

• you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
• you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
• you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• try in incognito mode
• JavaScript is enabled
• no VPN disables the rendering, some have ad blockers
• to empty your cache
• to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
• to try on another device (mobile, laptop, tablet)