How to get a refund for a cellphone?
Hi, I bought an iPhone 12 about a week ago and just received it but the cellphone is not even opening even though I tried charging it, resetting it, etc. So I wanted to know how to get a refund or a new one or if there was something I haven't tried that could work.
Best Answer
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You have 15 days to do so.
Here are the steps:
Because manipulations will be required, complete your return request from a device other than the one you are returning.
- In your Fizz account, go to My phones.
- At the phone in question, click on Manage/My phone warranty/Return policy | Warranty
- Follow the on-screen steps.
From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:
- The reception of your package at Fizz;
- the inspection of your phone;
- the answer from Fizz (information sent by email);
- your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.
https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
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Answers
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@GrosseOlive You need to contact the support and ask for help
Go on this guide https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz, click on the green bubble on select chat
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Was the phone brand new or used? It's rather strange that it won't even turn on...
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The phone is new February 28 2021
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The phone is brand new. I removed it from the box and it was already not working. I'm gonna follow the steps to get a refund. Thanks!
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