How to get a refund for a cellphone?

Hi, I bought an iPhone 12 about a week ago and just received it but the cellphone is not even opening even though I tried charging it, resetting it, etc. So I wanted to know how to get a refund or a new one or if there was something I haven't tried that could work.

Best Answer

  • reference_JW13S
    reference_JW13S Posts: 115
    Answer ✓

    You have 15 days to do so.

    Here are the steps:

    Because manipulations will be required, complete your return request from a device other than the one you are returning. 

    1. In your Fizz account, go to My phones.
    2. At the phone in question, click on Manage/My phone warranty/Return policy | Warranty
    3. Follow the on-screen steps.

    From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:

    • The reception of your package at Fizz;
    • the inspection of your phone;
    • the answer from Fizz (information sent by email);
    • your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.


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