How to get a refund for a cellphone?

GrosseOlive

Hi, I bought an iPhone 12 about a week ago and just received it but the cellphone is not even opening even though I tried charging it, resetting it, etc. So I wanted to know how to get a refund or a new one or if there was something I haven't tried that could work.

reference_JW13S

You have 15 days to do so.

Here are the steps:

Because manipulations will be required, complete your return request from a device other than the one you are returning. 

1. In your Fizz account, go to My phones.
2. At the phone in question, click on Manage/My phone warranty/Return policy | Warranty
3. Follow the on-screen steps.

From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:

• The reception of your package at Fizz;
• the inspection of your phone;
• the answer from Fizz (information sent by email);
• your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.

https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

Mike

@GrosseOlive You need to contact the support and ask for help

Go on this guide https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz, click on the green bubble on select chat

reference_JW13S

Was the phone brand new or used? It's rather strange that it won't even turn on...

Louise C. #41657

The phone is new February 28 2021

GrosseOlive

The phone is brand new. I removed it from the box and it was already not working. I'm gonna follow the steps to get a refund. Thanks!