"Another Fizz member is already subscribed to the Home Internet service at this address."

Simjo
Simjo Posts: 3 ✭✭

Hello,

I am trying to purchase the home internet plan 50$ for 120 Mbit at the new address I am moving to August 1st. The current tenant said to me that they changed their address on the fizz settings. I am still getting this error message:

"Another fizz member is already subscribed to the Home Internet service at this address.  That means that to subscribe, you must unfortunately wait until that member unsubscribes."

I need internet as soon as possible since I am working from home, so I would have to buy the service from another provider if I have to. I'd rather not. Is there anything that I can do? Can someone fix this?

Thank you!

Best Answer

  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭
    Answer ✓

    As long as the previous tenant has active plan with Fizz, you cannot subscribe to the service.

Answers

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