Appointment to change the location of the cable, technician refused to do work?

sergey C.
sergey C. Posts: 1 ✭✭
in Internet

Hello,

I have requested to switch the location of the coax cable in my house, the customer service representative booked an appointment and then the technician came over and refused to do any work.

The technician said that the ticket they had for this call did not allow them to complete the request.

What is the best course or action here to not get charged for this time waste of a visit and still move the location of the coax cable?

Thank you

Answers

  • ValentinMTL
    ValentinMTL Posts: 80 ✭✭

    The forum cannot help you with this. You have to contact Fizz customer care at https://fizz.ca/en/contact-us or by opening a ticket at https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us

  • Ihssan
    Ihssan Posts: 280 ✭✭

    A free relocation is only offered during the first install.

    Cancel your service then subscribe again ? Or just pay for it.

    If the technician said the ticket is not a relocation then are you sure you were clear with the representative about your request? I'm confused, he should've told you upfront it will cost you 60$.

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Please contact customer support. Unfortunately we cannot help you with this here. We are just users like you.

  • Whizz
    Whizz Posts: 23,464 admin
    edited July 2021

    Hi sergey C.,
    Thank you for reaching out to us.

    As we discussed on chat, we tried to provide you with a new appointment today but, unfortunately, the entire day was already booked so a new appointment was set for tomorrow, July 8th, from 12:00 PM to 05:00 PM.

    Thank you very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

This discussion has been closed.

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