Appointment to change the location of the cable, technician refused to do work?

sergey C.

Hello,

I have requested to switch the location of the coax cable in my house, the customer service representative booked an appointment and then the technician came over and refused to do any work.

The technician said that the ticket they had for this call did not allow them to complete the request.

What is the best course or action here to not get charged for this time waste of a visit and still move the location of the coax cable?

Thank you

ValentinMTL

The forum cannot help you with this. You have to contact Fizz customer care at https://fizz.ca/en/contact-us or by opening a ticket at https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us

Ihssan

A free relocation is only offered during the first install.

Cancel your service then subscribe again ? Or just pay for it.

If the technician said the ticket is not a relocation then are you sure you were clear with the representative about your request? I'm confused, he should've told you upfront it will cost you 60$.

StefanM

Please contact customer support. Unfortunately we cannot help you with this here. We are just users like you.

Whizz

Hi sergey C.,
Thank you for reaching out to us.

As we discussed on chat, we tried to provide you with a new appointment today but, unfortunately, the entire day was already booked so a new appointment was set for tomorrow, July 8th, from 12:00 PM to 05:00 PM.

Thank you very much for your understanding, patience and collaboration.

Havea good one!

Andrei