Issue activating voicemail.
Best Answer
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Hello Domenic,
We're sorry about the situation encountered with the voicemail feature. Rest assured that I checked your account and there's still a ticket in progress regarding this, so that our technical department can do the necessary verifications and remedy it. You are also able to check this from My settings - My tickets.
As soon as we have an update from them that everything's in order, we will inform you via email.
If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-usThank you so much for your understanding.
Have a wonderful day!
-Ioana0
Answers
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Hello @Domenic
Do you have the same results while manually accessing your mailbox at 1-514-647-0999 ?
Is your voicemail still shown as active in your plan?
In any case you could chat with Fizz to clear this out:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
More on voicemails at https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
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I tried using the chat feature as per your instructions from my computer, but it doesn't open.
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Yes I tried the number manually and voice mail has been charged and is active in my account.
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If the ❔ does nothing, make sure…
- you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
- you scroll through the page and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
- you are really logged in with your account:
- Disconnect explicitly using "►Log out" in the left menu
- close any Fizz tab
- clear your cookies
- reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
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Good thing.
Other things you could try (aside contacting Fizz) are:
- going in airplane mode, wait 30 seconds, going back to normal
- remove/put back the SIM card. This is a catch-all solution that sometimes does magic things on strange occasions. No guarantee tho. If you do, know that you might have to review your APN settings (easily at https://fizz.ca/en/faq/what-are-fizz-network-settings-apn )
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I tried all your recommendations and still no VM.
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Then chat with Fizz without delay, sunny afternoons are not very busy. Chatting is usually easier than people think. They might know what's going on right off the bat.
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Me and my wife have exactly the same problem as you do. We are both with Fizz since a year now but never had voicemail before. The voicemail function has been activate on both of our phones on June 14th. Since that time, it never worked.
The system tell us both on our different phones (Moto G7 Play and Samsung A5) this message: It seems you're calling from and unknown number. Please enter your phone # now. After entering our phone #: That doesn't seem wright. Please enter a valid phone #.
We did a lot of tests, chat during these 4 days with 4 different persons. We have 2 tickets open since the 14th. No one from technical service ever contacted us ?
Since June 9, it's a new voicemail. May be it transfer good whit already active old users but fails to create new ones properly? Or it could be something else ?
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That's not very encouraging.
I spoke with a rep. yesterday and gave her all the details to my problem and she assured me that it would be escalated and the issue would be resolved. Five minutes later, I received an email telling me that the ticket was closed. Go figure.
Thanks for your feedback!
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