:( Switching to higher speed but not given price difference
My current plan was at $40 when I signed up but same plan is now $45. When asked if I switch to a higher spped will I have to pay the price difference but the customer service did not agree and said I would have to pay new price which means paying more like other new customer. No real advantage for old customer when swiching to higher speed
Best Answer
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The real (and only) advantage is the actual speed gain. But it will indeed always be according to current rates (when on the other hand not changing protects your price; that is the old customer advantage).
This is common with a lot of companies. The choice remains yours.
Also, a price difference can come with the My rewards program. Using the "upgrades" over time can grant you up to 7$ per month.
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Answers
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Fizz support is right. As soon as you switch your plan, the new rates apply to you. Whenever you switch, you get a new contract and hence you have to pay the currently advertised rates. I’m sorry I don’t have better news for you :(
However, the longer you stay with Fizz, the more you progress in the MyRewards Program, which comes with some great rebates!
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Fizz has low rates, provides the modem free and doesn't lock you in want contact; at some point they have to draw a line even for old customers.
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120 Mbps is at the same price as 60 Mbps at $50.00, sweet deal!
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OP probably has the 30Mbps plan and was hoping he could get the 120Mbps with the same 5$ rebate he has on his grandfathered plans (so pay 45$ for it). I'd be curious to know what is the grandfathered price for the 120Mbps.
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For those who were really lucky to sign-up during beta, the grandfathered price for the 120 Mbps plan is $40.
Of course, anyone having that plan who wants to upgrade or change plans will have to pay at the current rate (like everybody else).
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Thanks for the information 40$ is a great price is fun to know this fact :)
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