ERROR: Failed to send message

Hello Francois D,

We're sincerely sorry to hear about this situation encountered. We kindly recommend to try now once more to reboot your phone and once it's back on, if there's still a situation, to disable automatic network search to manually connect to Fizz EXT, then back to Fizz. Depending on your device, you will be able to do this from:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz

iPhone: Settings → Carrier → Fizz EXT then Fizz

You'll find more troubleshooting steps that can be tried, on our page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages Should there still be a situation, please reach out to us on any channel you'd prefer so we can be able to help: https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a lovely day,
-Ioana