ERROR: Failed to send message

Francois D. 65372
Francois D. 65372 Posts: 3 ✭✭
in My Mobile

I am receiving continuous "Failed to send message" when sending texts.

I am unable to receive texts.

Calling in and out is OK.

Tried restarting my phone a few times; still not working.

Best Answer

  • Whizz
    Whizz Posts: 23,045 admin
    Answer ✓

    Hello Francois D,

    We're sincerely sorry to hear about this situation encountered. We kindly recommend to try now once more to reboot your phone and once it's back on, if there's still a situation, to disable automatic network search to manually connect to Fizz EXT, then back to Fizz. Depending on your device, you will be able to do this from:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz

    iPhone: Settings → Carrier → Fizz EXT then Fizz

    You'll find more troubleshooting steps that can be tried, on our page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages Should there still be a situation, please reach out to us on any channel you'd prefer so we can be able to help: https://fizz.ca/en/contact-us

    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana

Answers

  • mcll
    mcll Posts: 6 ✭✭

    Same here. A lot of people are having the same issue today according to the community board.

  • Sue B. #37919
    Sue B. #37919 Posts: 7 ✭✭

    Same here. West Island.

  • Faelirya
    Faelirya Posts: 425 ✭✭

    I heard it was fix. Do you still have this problem?

This discussion has been closed.

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