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alexlachapelle
alexlachapelle Posts: 1 ✭✭
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Hi there,

I'm a new customer on your platform. It's my first time with Fizz. I have an appointment for installation on June 2nd 2021. But when I entered my address, it wasn't the good one. I was simply wondering if I could change the address. I already paid for the first month when I signed up. Let me know

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    Hi @alexlachapelle

    the appointment tool available to you can only reschedule to a new day+time or cancel. Canceling and recreating another one could jinx your plan IMHO.

    More on appointments at https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#2


    In order to keep your billing intact, I'd suggest you chat with Fizz to have them make the address change on your installation appointment.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose 💬 "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "how to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

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