Hi there,

I'm a new customer on your platform. It's my first time with Fizz. I have an appointment for installation on June 2nd 2021. But when I entered my address, it wasn't the good one. I was simply wondering if I could change the address. I already paid for the first month when I signed up. Let me know

Best Answer

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    Answer ✓

    Hi @alexlachapelle

    the appointment tool available to you can only reschedule to a new day+time or cancel. Canceling and recreating another one could jinx your plan IMHO.

    More on appointments at

    In order to keep your billing intact, I'd suggest you chat with Fizz to have them make the address change on your installation appointment.

    To chat:

    1. Go to a FAQ page e.g.
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose 💬 "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (, iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "how to contact Fizz on WhatsApp?" at

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