I have a problem concerning my lte
Hi, since a couple days, my lte isn't working anymore. I've tried the APN configuration tutorial and that didn't solve my problem. On my Fizz account, it says that i need to slow down my data usage but i'm still at 0 usage. Also, the lte icon appears on the top right of my phone (so it is activate).
Thank you for your help.
Best Answer
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Hello leandre1999
I am sorry for the situation encountered. I have checked your account and I see that you no longer have data mobile included in your plan.
You can buy extra data: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one , or change your plan anytime: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If you need anything else, please contact us in private in order to help you further. Here you can find the ways to reach us: https://fizz.ca/en/contact-usHave a great day!
-Adelina
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Answers
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Thank you for your quick answer, but i don't understand, I just signed up with Fizz a couple weeks ago and I took a plan with 3gb of data. Why are you saying I don't have any?
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Here's what it says when i want to change my plan
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Hello leandre1999
I kindly invite you to contact us in private in order to discuss the situation and find a solution: https://fizz.ca/en/contact-us
Have a good day!
-Adelina0 -
You run out of data , I guess.
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