Internet down anyone?

Sylvain T. 82381
Sylvain T. 82381 Posts: 15 ✭✭

I live in Rosemont area and internet is down for at least an hour now. Tried restarting and resetting my modem and router to no avail. Is the service down by any chance?

Best Answer

  • Whizz
    Whizz Posts: 22,962 admin
    Answer ✓

    Hello Sylvain,

    We apologize for this unpleasant situation encountered. I kindly wish to inform you that I verified your account and the plan is active and in good standing, there are no maintenance works carried out in your area either, however I see that there is currently no connection from our network to your modem.

    In this case, I will suggest to please plug your modem in a different electrical outlet, without an extension cord or extender and also make sure that the cables are firmly plugged at both ends, at the outlet and the modem. If the issue persists with the modem in another electrical outlet and everything is alright with the cables, please contact us in private on any channel suits you best, so we can be able to provide assistance and remedy this right away: https://fizz.ca/en/contact-us

    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana

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