Internet down anyone?
I live in Rosemont area and internet is down for at least an hour now. Tried restarting and resetting my modem and router to no avail. Is the service down by any chance?
Best Answer
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Hello Sylvain,
We apologize for this unpleasant situation encountered. I kindly wish to inform you that I verified your account and the plan is active and in good standing, there are no maintenance works carried out in your area either, however I see that there is currently no connection from our network to your modem.
In this case, I will suggest to please plug your modem in a different electrical outlet, without an extension cord or extender and also make sure that the cables are firmly plugged at both ends, at the outlet and the modem. If the issue persists with the modem in another electrical outlet and everything is alright with the cables, please contact us in private on any channel suits you best, so we can be able to provide assistance and remedy this right away: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a lovely day,
-Ioana0
Answers
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Maybe. What are your modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Other tips and tricks:
- https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- check your cables too, who knows if a pet or young child played with them. Also if you have another coaxial cable than the one that you already use, it would be very useful to test with it.
Otherwise, chat with Fizz since they can
- verify if there is an incident or maintenance work carried out in your area affecting services.
- check your account status
- check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.
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For the lights, power is on but the download button keeps flashing green as no internet is found.
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Then it is possible that it is the modem, the cable or your neighborhood. Chat with Fizz to clear this situation. They could check if other modems in your area have similar symptoms to determine if it is a widespread issue.
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