The internet is down at my house in Pointe-Claire. My kids are missing class because of this! This is urgent.
Your website says "April 20, 2021 - Our services are all fully functional." We are the April 23rd! The information needs to be updated.
Hello Noriec,I am sorry to hear about the situation you encountered. I have verified and it appears the modem is offline.Please make sure that all the cables are well connected.If possible, please test the modem using a different electrical outlet. Here you also find some troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fixIf the issue persists please contact our support team: https://fizz.ca/en/contact-usHave a good one,-Alex