My internet is down?

Noriec

The internet is down at my house in Pointe-Claire. My kids are missing class because of this! This is urgent.

Your website says "April 20, 2021 - Our services are all fully functional." We are the April 23rd! The information needs to be updated.

Whizz

Hello Noriec,

I am sorry to hear about the situation you encountered. 
I have verified and it appears the modem is offline.
Please make sure that all the cables are well connected.
If possible, please test the modem using a different electrical outlet. 
Here you also find some troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If the issue persists please contact our support team: https://fizz.ca/en/contact-us

Have a good one,
-Alex

Noriec

The internet is down at my house in Pointe-Claire. My kids are missing class because of this! This is urgent.

Your website says "April 20, 2021 - Our services are all fully functional." We are the April 23rd! The information needs to be updated.