I WAS CHARGED EVEN AFTER i RETURN THE MODEM ROUTER

Adonis B. · April 2021

Hello

Could you please refund me the $225 fees for modem and router

Whizz · April 2021

Hi Adonis,
Thank you for reaching out to us.

You will automatically be refunded with the 225$ sum as soon as you return the modem to us and we receive it.
You'll also be able to see this under My plans-> Transaction history from your end:

https://fizz.ca/en/transaction-history

I can see here that you were asked to contact us back with a photo of the receipt you got from Canada Post so we could speed up the identification and retrieval process for your modem.

Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

Thank you very much for your understanding.

Have a good one!

Andrei

Idefizz · April 2021

https://forum.fizz.ca/en/discussion/2620352/i-was-charged-even-after-i-return-the-modem-router

Was it returned within 15 days after your unsubscription date? See the policy at: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

In any case, chat with Fizz to request a refund. This forum is only for clients to help one another. Not a Fizz customer service per say.

To chat:

Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
Look bottom right for the big ❔ question mark in a green bubble.
Click it, options will be displayed
Choose "Chat"
Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
Submit your question with possibly a relevant screenshot or modem photo
After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

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Dgjf · April 2021

Are you sure Fizz receive it sometime canada post loose package and if its the case you still have the modem on Fizz eye. Check the tracking to see where is the modem :)