Service Issues in Downtown Montréal
Best Answer
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Hello Bkt,
We're truly sorry about this issue encountered. Rest assured that I already checked your account and I notice the maintenance works are finished in your area. In order for everything to work smoothly, kindly reboot the modem by unplugging the power cable, wait 10-15 seconds and plug it back in.
Should you have any situation with the service, please reach out to us on any channel you'd prefer so we can further help: https://fizz.ca/en/contact-us
Thank you for your understanding.
Have a lovely day,
-Ioana0
Answers
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The same here, near McGill university.
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I dont know but Fizz should send an email when to have to cut internet.
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Hi, is your internet service back yet?
If there is maintenance in your area, you can contact Fizz support to get an update:
- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
- Any ad blockers in your browser should be disabled.
- Open a Fizz help page like this one: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
- The green chat bubble should appear after a few seconds in the bottom right corner.
More information available here: https://fizz.ca/en/contact-us
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