Service Issues in Downtown Montréal

Bkt

We have been without internet for a few hours because apparently they are doing service in the area. I haven’t gotten an ETA when it will be back. Anyone else?

Whizz

Hello Bkt,

We're truly sorry about this issue encountered. Rest assured that I already checked your account and I notice the maintenance works are finished in your area. In order for everything to work smoothly, kindly reboot the modem by unplugging the power cable, wait 10-15 seconds and plug it back in.

Should you have any situation with the service, please reach out to us on any channel you'd prefer so we can further help: https://fizz.ca/en/contact-us

Thank you for your understanding.
Have a lovely day,
-Ioana

David G. 75873

The same here, near McGill university.

Dgjf

I dont know but Fizz should send an email when to have to cut internet.

Fizzy

Hi, is your internet service back yet?

If there is maintenance in your area, you can contact Fizz support to get an update:

1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2. Any ad blockers in your browser should be disabled.
3. Open a Fizz help page like this one: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
4. The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us