Not receiving Referral Bonus

Good day,

Where can I access the chat channel to talk to a fizz associate?

I have problems receiving my referral bonus and need to talk to a fizz associate; however, I can't find the access to the fizz chat.

Thank you in advance.

Best Answer

  • Fizzy
    Fizzy Posts: 10,815 ✭✭
    Answer ✓

    Hi,

    Once the credit is unlocked, it should apply automatically to the next bill of your main plan. Note that if you have more than one plan in your account, only the main plan will receive the referral credit.


    If you are having any issue with the credit, you can contact customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

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