my phone doesnt detect fizz

Hi Lyna,

 Please try restarting your phone.

 Your phone must:

1. Be unlocked: https://fizz.ca/en/faq/what-is-an-unlocked-phone

2. Be compatible with Fizz network: https://fizz.ca/en/faq/compatible-devices

3. cannot be blacklisted/reported stolen: https://fizz.ca/en/faq/lost-stolen-blacklist

If you do not have any signal, try changing the network settings on your phone:

- Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

- iPhone: Settings → Operators → Automatic/Fizz

To help determine if there is a service or phone hardware issue, you can try swapping your SIM card with another phone.

 You can check here for more troubleshooting tips: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

If the problem persists, you can Live chat with Fizz support:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open the help link page mentioned above from Fizz Solution Hub.

4- The green chat bubble should appear after a few seconds in the bottom right corner.