my phone doesnt detect fizz

lyna
lyna Posts: 1

hi i received my sim almost 48 hours ago and since then ive tried everything possible to activate it. when i go on my fizz account it says its already activated but i cant make calls neither receive calls. my phone shows “no service” at all times.

Answers

  • Fizzy
    Fizzy  * Code référence 50$ + données gratuites: <66KGA> *  Posts: 6,718

    Hi Lyna,

     Please try restarting your phone.

     Your phone must:

    1. Be unlocked: https://fizz.ca/en/faq/what-is-an-unlocked-phone

    2. Be compatible with Fizz network: https://fizz.ca/en/faq/compatible-devices

    3. cannot be blacklisted/reported stolen: https://fizz.ca/en/faq/lost-stolen-blacklist

     

    If you do not have any signal, try changing the network settings on your phone:

    - Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    - iPhone: Settings → Operators → Automatic/Fizz

     

    To help determine if there is a service or phone hardware issue, you can try swapping your SIM card with another phone.

     You can check here for more troubleshooting tips: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

     

    If the problem persists, you can Live chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open the help link page mentioned above from Fizz Solution Hub.

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

  • lyna
    lyna Posts: 1

    i already tried all those options :(

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,291

    Can you try the sim in another phone?

    if you are sure your phone is unlock and support the network maybe you cellphone have a problem with the sim reading or the sim card is defective.

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