Why i cannot have access to my account?

I'm a new member, I created an account with my email but when i try to log in today, it said invalid. Cannot reset password nor validate my email, si I recreate another account with the same email, but I can't see my payment history anymore. How can i fix that?

Best Answer

  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,891
    Accepted Answer

    Hi Asdf

    You should not be allowed to create another Fizz account using the exact same email address.

    Is it possible you used a different email the first time? You should have received an email from Fizz to validate your account.

    If you can no longer validate your account or reset the password, you will need to contact Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    More information available here: https://fizz.ca/en/contact-us


  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,637

    Are you sure you use the right mail adresse ? You shouldn be able to create multiple account on the same mail adresse.

  • Whizz
    Whizz Posts: 8,549

    Hello Asdf,

    We're sorry to hear this. As our members mentioned as well, it's not possible to create 2 accounts with the same email, therefore I'd recommend to check if by any chance the initial account was created with a different one.

    If you're still unable to log in to that one, kindly contact us on any channel you'd prefer, so we can be able to assist with this: https://fizz.ca/en/contact-us

    Thank you so much for your understanding.
    Have a lovely day,

This discussion has been closed.