Bug with managing my plan

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Iphigenie
Iphigenie Posts: 1 ✭✭
in Internet

I have been trying to change my plan to get more data. I can't seem to find the page to manage my plan when I click on My Plans in my account. I also tried to access it with an old email. What is the problem?

Best Answer

  • Gacor
    Gacor Posts: 182 ✭✭
    Answer ✓
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    In your profile, click on "my plans" than you can manage your plan. You can add extra data with addon or you can change your plan, but it will be only available on the next billing cycle

Answers

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    edited March 2021
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    Hi @Iphigenie

    make sure you are really connected:

    • disconnect explicitly with the left menu option "►Log out"
    • close all Fizz tabs in your browser
    • clear your cache and cookies ( anything like *.fizz.ca )
    • reconnect

    Other things you can try:

    • connect with another browser
    • connect with another device
    • use incognito mode
    • make sure no browser plugin blocks the page

    You can manage your plan at the following URL : https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan

    Let me know if this helps.

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    My plans -> manage -> adjust plan.

    Hope this helps :)

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