How long to process return?
I was the person who bought an iPhone 7 on January 27th from Fizz during the beta and it was defective out of the box. The Apple Store certified it was a motherboard issue and there was no water damage. I returned it with all accessories on February 3rd, it was received at the Boucherville facility on February 5th. I have contacted Fizz on February 19th, March 8th, March 14th and March 19th with no resolution besides weird word salad answers that their "technicians are looking into it". I am not sure what there is to look into, it was certified defective and this is a known issue with the iPhone 7. All I want is a refund, I paid almost $500, now I have no phone and no money either.
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Answers
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Usually, refunds are pretty quick and shouldn’t take more than 10 Business Days maximum.
If Fizz is not returning the money in a timely fashion have you considered a charge back via you credit card provider, provided that you paid it with credit card. You can prove that they revoked the phone via tracking.
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I am going to do a chargeback if it isn't resolved by the end of this week. This has dragged on way too long. I am very frustrated because I did everything I was supposed to do. I even tried to get Apple to honour their warranty first, but the IMEI in Apple's system showed the purchase date as when *Videotron* bought the phone, not when *I* did, so it was expired, even though the phone was factory-sealed. The real victim here is Fizz who were sold a defective phone from Apple, but instead of acknowledging that and taking the problem off my hands, they are making it my issue. I'm not a telecommunications company giving out dividends to my shareholders, I am a mom who needs my $482 back so I can buy my kid more dinosaur-shaped fruit snacks. Fizz can afford to shoulder the liability for this, but so far they haven't.
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