How long to process return?
I was the person who bought an iPhone 7 on January 27th from Fizz during the beta and it was defective out of the box. The Apple Store certified it was a motherboard issue and there was no water damage. I returned it with all accessories on February 3rd, it was received at the Boucherville facility on February 5th. I have contacted Fizz on February 19th, March 8th, March 14th and March 19th with no resolution besides weird word salad answers that their "technicians are looking into it". I am not sure what there is to look into, it was certified defective and this is a known issue with the iPhone 7. All I want is a refund, I paid almost $500, now I have no phone and no money either.
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