It says I can not change my plan for internet mobile but I need to change it before I get charged.

Natalia
Natalia Posts: 1 ✭✭
in My Mobile

the option is not available in my account

Best Answer

  • Whizz
    Whizz Posts: 23,466 admin
    Answer ✓

    Hello Natalia,

    I am sorry to hear about the situation you encountered. 
    I have verified and your plan is in the last 48 hours before it renews.
    Our system does not allow any changes to be made in this timeframe. 
    Here you can find more information about this: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    Rest assured, as soon as the plan renews you will be able to adjust is and the change will be applied for the next billing cycle. 

    Have a lovely evening,
    Alex

Answers

  • Totoro
    Totoro Posts: 8 ✭✭
    edited March 2021

    I was wondering when will your current plan end? I think if it’s in less than 48hrs fizz freezes that option and you can’t make any change until the next payment cycle.

    If that’s not the case, I don’t really know I’m sorry 😅 Hope it might help you!

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    If you need more data in your current cycle you can add an addon to get some (its good for your current cycle and the next)

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