I can’t get **21* call forwarding to work

Kris_1
Kris_1 Posts: 2 ✭✭

I can’t get **21* call forwarding to work, I keep getting this message:

“Action required: Your current plan did not allow you to complete this call. Please buy an Add-On”


And I bought the 200 text messages that the link recommended, still doesn’t work.


thoughts?

Best Answer

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    edited March 2021 Answer ✓

    @Kris_1 does your plan includes minutes or that you have funds in your Wallet to pay-per-use?

    One of those are required to set it up, see steps at https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

    As for the SMS, make sure your Short Message Service Center (SMSC) is set properly as stated in this short how-to: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages#8


    And finally there is more than Facebook to reach Fizz. Try leaving a message on WhatsApp, iMessage or Twitter private.

    But personally I find Fizz's chat bubble is the best tool to reach Fizz.

    Quite easily:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    2. Look bottom right for the big green question mark
    3. Click it, a bubble will appear
    4. Submit your question
    5. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

     

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    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
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